Client Users and Members insofar as they are Users enjoy, in accordance with Article 30 of Decree 159/2012, the following rights:

a) To receive objective, prior, accurate and complete information on the conditions under which the services offered are provided.

b) To receive the tourist services and benefits under the conditions offered or agreed.

c) To obtain documents evidencing the terms of the contract and invoices for the services paid.

d) To have their safety and that of their property guaranteed in the establishments and services they use, under the terms established by law.

e) To have peace and privacy guaranteed, in accordance with the characteristics of the establishment they use and the surroundings in which they are located.

f) To submit such complaints as they deem appropriate and to obtain the corresponding official form without delay.

g) To request and receive assistance from the competent tourism authorities.

In accordance with Article 12 of Decree 159/2012 and by reference to Article 39 bis of Law 13/2002, the campsites managed by Nice Camps are considered public premises and, as such, reserve the right of admission. Access to and stay at the campsite are free for users who have contracted the services and may not be restricted on grounds of race, sex, religion, opinion or any other personal or social condition or circumstance.

By signing the reservation, the client undertakes to comply with these Internal Rules and Regulations, which are publicly displayed in the campsite reception offices and on the notice boards.

Access and stay are expressly subject to the user’s faithful and exact compliance with these Rules, the contract entered into, and the legislation in force on tourist accommodation.

The campsite reception is the central point of contact with users for administrative and information purposes. The following documents and data are displayed in a visible manner at reception:

a) Operating dates.

b) Site plan and boundaries of each camping unit, as well as the corresponding numbering.

c) Fire extinguisher location plan.

d) Location plan of the various services.

e) List of operating hours of the various services and the prohibition of internal vehicle circulation.

Users are required to prove their identity at the time of check-in by presenting a document that sufficiently proves their identity. The owner companies keep a register of accommodated users, which must be sent to the competent authorities, in accordance with public safety regulations.

A Camping Unit is the area of land intended for the placement of a vehicle and a mobile, semi-mobile or fixed shelter. Each Camping Unit must have its boundaries and the corresponding number properly marked.

The owner companies of the campsites managed by Nice Camps may provide Camping Units that envisage parking vehicles in a place different from the location of the shelter.

The existence of camping zones may be accepted, replacing some individualised Camping Units, in those campsites where topography or vegetation makes homogeneous division of plots difficult.

Such zones must be properly signposted, with clearly marked boundaries, and the maximum number of mobile shelters that may be installed therein must be expressly stated, in accordance with the square metres required per unit and the campsite category. The owner companies reserve the right to decide at any time which Camping Unit the client may occupy. If, at the request of the campsite Management, the client must change Camping Unit, they shall have a maximum period of two (2) days to carry out the move.

Once that period has elapsed without the change having been made, the client expressly authorises the owner company to move their belongings, releasing it from any liability for any damage that may occur during such move. Each Camping Unit is properly delimited, so no installation may encroach upon an adjacent unit. In case of doubt or conflict, the Management of the corresponding campsite shall resolve definitively.

On the Camping Unit it is only authorised to install, as a main unit, one camping tent, one caravan, one trailer or one motorhome, with or without an awning. As secondary units, only the installation of a canvas kitchen tent is authorised, with maximum dimensions of 3 metres by 2 metres. Likewise, the installation of a four-corner canopy, without a front wall, is permitted, with maximum dimensions of 3 metres by 3 metres. For the purposes of this rule, “walls” means the use of sliding curtains exclusively during the camping period.

Any gardening element, building work or fixed dwelling that gives the appearance of a permanent settlement is strictly prohibited. The plot must be kept at all times in optimal conditions to preserve the campsite’s image, and must remain tidy and clean, avoiding the accumulation of rubbish, utensils, toys, clothes or other belongings in the free area of the plot. In cases of long stays, and exclusively during the campsite’s closing dates determined by the owner company, the client is required to leave the Camping Unit completely tidy and clean.

Otherwise, the client expressly authorises the owner company to remove such items as it deems appropriate, releasing it from any liability for any damage that may occur during dismantling. For this service, the owner company will issue the corresponding invoice. Check-in and check-out times for Camping Units are as follows:

* Nice Camps – Lloret de Mar: check-in from 12:00 and check-out before 11:00.

* Nice Camps – L’Estartit: check-in from 13:00 and check-out before 11:00. In the case of groups of twenty (20) or more persons, campsite Management may set an earlier check-out time from 10:00.

Once the established check-out time has passed without the Camping Unit having been vacated, an additional day of stay will accrue and be charged, with a maximum limit of one week.

From the eighth (8th) day onwards, the owner company shall be entitled to proceed to evict the plot in accordance with the legislation in force, and may, where appropriate, request the assistance of law enforcement. Use of the Camping Unit and associated services shall last for the duration previously agreed between the establishment owner and the user or their representative.

Any extension or reduction of the agreed period shall be subject to mutual agreement between the parties. From the moment the agreed stay period has ended, or in the event of non-payment for the services provided, or when the user has been evicted, the owner company may freely dispose of the Camping Unit. At all times, the conditions stipulated in the Pla de Millora de Campings must be complied with. Repeated non-compliance with the schedules may lead to the adoption of the measures provided for in these Rules and Regulations.

The following is expressly prohibited for Caravan and Mobile Home Seasonal Contracts:

Staying at the campsite on working days, except on the eve of public holidays, outside High Season.

Installing igloo tents, Canadian tents or any other type of additional tent, other than the main one, on the Camping Unit.

Keeping items such as water containers, drums, shelving units, furniture and other belongings in plain view.

Tying ropes to trees or using trees as clotheslines.

Having clotheslines anchored to the ground.

Using tables or chairs that are not suitable for camping activity, such as those made of wood, Formica, metal, rattan or other unsuitable materials.

Keeping metal bars or pallets under the caravan or in plain view.

Carrying out any type of construction work, paving or fixed installation on the Camping Unit, whether made of masonry, wood or any other materials.

Using tarpaulins, raffia covers, fabrics, carpets or similar items that remain visible.

Anchoring TV antennas to trees or to the ground.

Driving screws, nails or similar items into trees to secure any device, rope or installation.

Keeping barbecues in plain view unless they are authorised or provided by the campsite for use.

Use of barbecues

The use of barbecues is specifically regulated according to each campsite:

Nice Camps - L’Estartit

At Nice Camps - L’Estartit, there is no communal area or specific space designated for barbecues. However, the campsite may offer a gas barbecue rental service.

Gas barbecues may be used on pitches or accommodation terraces where permitted, always under the responsibility of the user and in full compliance with the safety conditions established by the campsite.

The use of charcoal barbecues is prohibited on pitches, in accommodation, on terraces and in communal areas, as there is no area expressly designated for this purpose.

Nice Camps - Lloret de Mar

At Nice Camps - Lloret de Mar, charcoal barbecues may only be used in the areas expressly designated by the campsite. Their use is strictly prohibited both on the Camping Unit and in accommodation, unless expressly indicated by the campsite.

Gas or electric barbecues may be used in camping areas, both on pitches and in accommodation where permitted, always under the responsibility of the user and in full compliance with the safety conditions established by the campsite.

Charcoal barbecues must be lit exclusively with charcoal, and their use shall always be under the responsibility of the user.

In all cases, the use of barbecues is subject to strict compliance with the current applicable regulations issued by the Generalitat de Catalunya and/or the corresponding Town Council. The campsite may prohibit their use at any time for reasons of safety, fire risk, weather conditions, municipal regulations, instructions from the competent authorities or other justified causes.

On the Camping Unit, it is permitted to have:

1. In the case of caravan clients: one shade element in addition to the caravan and awning. Either an over-awning, or a 3*3 canopy, or a non-advertising parasol.

2. One table and four chairs.

3. All appliances must be located in the canvas kitchen tent, not elsewhere.

Seasonal Contracts shall in no case have the nature or produce the effects of a lease agreement of any kind, being governed exclusively by what is expressly agreed in them, by these Internal Regulations and by the applicable legal regulations in force regarding campsites.

The price of the seasonal contract for caravans includes 4 persons.
The price of the seasonal contract for mobil homes includes 4 persons.

Seasonal Contracts for caravans shall have a maximum duration of 8 months per calendar year.

The opening dates of the establishments managed by NICECAMPS, S.L. are as follows:

Nice Camps – Lloret de Mar: from March 27 to September 27.

Nice Camps – L’Estartit: from March 29 to October 18.

The Seasonal Forfait includes:

Weekends, from Friday at 12:00 hours until Sunday at 23:59 hours.

Public holidays and the days preceding public holidays.

Easter period (according to the annual calendar), subject to availability.

Summer period, approximately between June 20 and September 15.

The holder of the Seasonal Contract is personally responsible for ensuring that all persons included in the contract comply with the rules established therein, as well as those contained in the Internal Regulations, being jointly liable for the actions of such persons before the company NICECAMPS, S.L., as well as for any consequences that may arise in the event of non-compliance.

If the owner company of the corresponding campsite (Santa Elena 360, S.L. or Camping La Sirena, S.A.), acting under the Nice Camps brand, does not respond to reservation requests made by users within a maximum period of twenty-four (24) hours, the reservation shall be deemed not accepted.

Notwithstanding the foregoing, the owner company shall inform, as soon as possible and in a reliable manner, the user(s) who requested the reservation of its non-acceptance and the reasons for it.

Where users have obtained confirmation of reservation of specific Accommodation Units, with express specification of their number or location, the owner company of the establishment shall be obliged to make them available on the agreed date. If the reservation has been made for unspecified Accommodation Units, the owner company shall make available to the users those units that are available at the time of arrival.

The owner company is entitled to require users making a reservation to pay an advance on the price, which shall be considered a payment on account of the amount resulting from the services finally provided. Where the reservation has been made using electronic payment tools and the establishment chooses to charge a deposit, such charge must be made within forty-eight (48) hours following the formalisation of the reservation.

Once that period has elapsed without the charge having been made, the reservation shall be automatically cancelled.

The owner company is obliged to inform the user, prior to formalising the contract, of the cancellation clauses applicable to the reservation. Procedures, requests for changes or modifications related to the reservation must be submitted in writing by email addressed to the address provided by the Nice Camps Reservations Centre.

Acceptance of such requests will be assessed by the Reservations Centre, which will duly communicate the decision adopted, and in no case is acceptance of all requests guaranteed.

The date of receipt of the email request shall determine the calculation of any amount to be refunded, where applicable.

In the event of a change of dates, the applicable price shall be the one in force at the time the change occurs. Any modification to the reservation will entail recalculation of the amount of the previously paid advance.

If the requested modification implies a reduction in the total value of the stay initially contracted, fifty euros (€50) will be charged as modification fees, unless cancellation insurance has been purchased.

Modification requests received with thirty (30) days’ notice or less prior to the arrival date will not be accepted, unless the corresponding cancellation insurance has been purchased.

Cancellations received more than thirty (30) days prior to the contracted arrival date will entitle the user to a full refund of the advance payment, less fifty euros (€50) as cancellation fees, unless cancellation insurance has been purchased. Cancellations received with thirty (30) days’ notice or less prior to the contracted arrival date will result in total loss of the amount paid as an advance.

The owner company is obliged to inform the user(s), prior to formalising the contract, of the applicable rules in the event of renunciation of the stay.

Where the user leaves the Accommodation Unit before the date until which it was reserved, the owner company may charge up to one hundred per cent (100%) of the total price of the services remaining unused, unless there is a specific agreement to the contrary between the parties.

If the user has paid the deposit and does not show up at the establishment on the agreed date without prior notice, the owner company shall be obliged to hold the reservation for the period covering one night’s stay.

Once that period has elapsed, the reservation will be automatically cancelled and the user shall have no right to claim the amounts paid on account.

For access to and stay within the campsite facilities, users are required, at the request of the Management of the corresponding campsite, to provide documentation proving ownership of their caravan or mobile home. The contract holder is required to take out and keep in force Civil Liability and Theft insurance, which may be required at any time by Management or authorised campsite staff, as a necessary condition for continuing the stay.

The contract holder is obliged, under their full and exclusive responsibility and in the event of non-compliance, to strictly observe the following requirements relating to electricity supply on their Camping Unit:

a) Only one power connection from the provided outlet shall be permitted; the use of multi-plugs or similar devices is expressly prohibited.

b) The cable used must comply with the regulations in force on electrical safety and must be previously authorised by the campsite maintenance staff.

c) Connections must be made obligatorily indoors, using watertight and approved junction boxes; making connections outdoors is strictly prohibited.

d) The presence of cables that are coiled or intertwined is not permitted.

e) The use of plastic, tape or similar materials to wrap or insulate electrical cables is prohibited.

f) The maximum available power shall be six (6) amperes for caravans and ten (10) amperes for mobile homes, and connecting appliances that may exceed such power, either individually or jointly, is strictly prohibited.

g) Outdoor lighting on the Camping Unit may not be halogen type and must be watertight and resistant to humidity.

h) The user is obliged to allow Management or authorised campsite staff at all times to verify strict and faithful compliance with these rules on electrical installations.

a).- Sanitary Facilities. Children under 4 years of age must always be accompanied by their parents or persons delegated by them. It is not permitted to use the sanitary facilities as a play area for children. It is not permitted to use skates, bicycles, balls, etc., either inside or near them. The use of loudspeakers in the sanitary facilities is not permitted. For hygiene reasons, access with dogs to the sanitary facilities is not authorised.

b).- Drinking fountains: It is prohibited to use the fountains to wash dishes, clothes, etc. For this purpose, there are various sinks installed throughout the campsite as well as in the sanitary facilities.

c).- Swimming pools.- All clients using the campsite swimming pools are required to respect both the Opening Hours and the Rules of Use displayed at the entrance. Likewise, the instructions of the lifeguards hired by the Company must be respected; as the highest authority in the pool area, they may deny access to or expel from the pool any person who fails to comply with their instructions in the area. Children under 10 years of age must always be accompanied by an adult, who is exclusively responsible for their care. Lifeguards are present to safeguard bathers’ safety; under no circumstances are they responsible for children, nor is the Company. (Nice Camps, S.L. is also not responsible for children.)

d).- Restaurant, gardens, Reception, Supermarket.- Access to these areas with bicycles, scooters, skates, etc. is strictly prohibited. All facilities must be maintained for everyone’s benefit, and any damage caused must be paid for by the person involved, who may be expelled in the event of non-payment.

For reasons of hygiene, health, prevention of bad odours and the proliferation of insects, waste generated by users must be deposited obligatorily in the containers provided for that purpose within the campsite facilities.

For the same purposes, the owner companies of the campsites managed by Nice Camps provide selective containers for the separate collection of cardboard, plastic, glass, batteries and organic matter, which must be used correctly in accordance with the instructions provided.

Given the particular importance of proper waste management, all users are required to follow and respect these instructions, which are based on respect for other clients, campsite staff and the environment. It is not permitted to leave appliances or any other type of belongings at the entrance of the plot or occupied unit for collection by campsite staff without first consulting reception about the possibility of doing so.

At the plot entrance, only plant waste may be left, in accordance with the campsite’s instructions.

Visitors must be received at the campsite reception by the users who have requested them. The maximum number of visitors allowed is four (4) persons per plot simultaneously, not including the persons included in the accommodation contract. Any number of visitors exceeding the above must be previously consulted with the campsite Management for assessment. Visitors are a courtesy granted by campsite Management to the user. In no case is the owner company obliged to authorise visitor entry, and in all cases visitors must strictly comply with the rules in force.

The contract holder of the visited plot or accommodation shall be directly responsible for the behaviour of their guests.

All visitors must be registered obligatorily at the campsite reception and must, without exception, present documentation proving their identity in order to access the facilities.

If the visitor does not pay the corresponding amount, the contract holder of the visited plot or accommodation shall be directly responsible for payment. Where the visit lasts less than thirty (30) minutes, no amount shall be charged. The owner company is expressly authorised to expel from the campsite premises any person who is not duly registered at reception.

The applicable current rates for visitors may vary depending on high or low season. Visitors must leave the premises before the latest time set by the campsite and, in no case, may they stay overnight in the facilities unless previously registered, expressly authorised and having paid the corresponding tourist tax, currently set at €0.90 per person per night for persons over seventeen (17) years of age.

The user who is the contract holder also undertakes and accepts responsibility for ensuring that their guests comply with these Internal Rules and Regulations, as well as the rules established in the Internal Rules and Regulations of the Catalan Federation of Campsites and Caravanning. In the case of clients occupying a mobile home whose capacity is greater than the number of persons registered in the season reservation, persons entering as visitors shall be considered as such and shall be governed by the conditions established in the preceding paragraphs, and may not occupy vacant places nor be substituted by other persons already registered in the reservation.

Persons registered in a Season Contract, once formalised, may not be substituted by others, and the contract holder is obliged not to change the persons registered in that contract.

Management and authorised campsite staff are expressly authorised to request from users the documentation necessary to verify the identity of the registered persons who are actually within the facilities.

If any user refuses to provide such identification or the presence of an unregistered visitor is confirmed, such person may be immediately expelled from the campsite and the user who is the contract holder of the visited unit will be charged with a Serious Offence, in accordance with these Rules and Regulations.

The circulation and use of vehicles within the campsite is totally prohibited, except for strictly necessary manoeuvres to enter and leave the premises, or in cases of extreme necessity duly evidenced and authorised by campsite Management.

The owner company advises users that, within the premises, movement should preferably be on foot. The maximum permitted speed for vehicles within the campsite is ten (10) kilometres per hour.

Vehicle circulation within the campsite is permitted only between 08:00 and 00:00. The owner company is not responsible for theft, misappropriation or damage that may occur in the parking area; this circumstance is expressly stated in the Season Contract signed by each client.

The possibility of these being parked in the car park is entirely conditional and must be consulted in advance; it may also be revoked at any time.

All mopeds/motorcycles must be registered at reception, depositing their permits and documentation without any exception.

Failure to comply with any of these rules authorises the client to deny the vehicle entry to the facilities.

When using these elements within the Campsite, all possible safety measures must be taken and their use is limited to riding for leisure; any kind of race or competition of speed or skill is prohibited. In case of infringement and/or obstruction caused by them within the campsite premises, campsite staff have the authority to remove them if deemed necessary. Any repetition of such infringement will entitle Management to take the appropriate sanctioning measures.

The registered vehicle must always remain parked within its Camping Unit, reserving the space necessary for this purpose. Only in exceptional cases will parking outside the camping unit be enabled, and each case will be assessed. As mentioned, 50% of the Camping Unit must be space reserved for vehicle parking. Management reserves the right to act in the event of non-compliance with any of the above rules.

The owner company authorises exclusively the entry and stay of clients with dogs, subject to mandatory registration of the animal and presentation of the corresponding documentation, as well as payment of the amount stipulated by campsite Management, whose rates are available to the public at reception.

Entry and stay of any other type of animal other than dogs is not authorised. In accordance with Law 10/1999, of 30 July, published in the Diari Oficial de la Generalitat de Catalunya number 2948, page 10716, access to the campsite is expressly denied to dogs belonging to the following breeds or their crosses, considered potentially dangerous dogs:

a) Pit Bull Terrier.

b) Staffordshire Bull Terrier.

c) American Staffordshire Terrier.

d) Rottweiler.

e) Dogo Argentino.

f) Fila Brasileiro.

g) Tosa Inu.

h) Akita Inu. The user is responsible for knowing and complying with the legislation in force regarding ownership of dogs considered potentially dangerous.

If, after registration or formalisation of the reservation, it is found that any user or any of their guests has brought into the campsite a dog belonging to the above breeds or crosses, an immediate request will be made to remove the animal and, where appropriate, the responsible person. In the event of non-compliance, the owner company will file the corresponding complaint with the competent authority. Likewise, the owner company reserves the right to deny admission or stay to any dog that, due to its behaviour or characteristics, may cause nuisance, risk or harm to other clients.

Dogs, regardless of size or breed, must remain leashed at all times within the campsite facilities, even when they are in the Camping Unit or accommodation. For hygiene reasons, access of dogs to the sanitary facilities and to the campsite pools is strictly prohibited. Likewise, for hygiene and health reasons, dog owners are obliged to immediately pick up their dogs’ droppings, under an economic penalty of one hundred euros (€100).

The user is obliged to register the dog or dogs and to pay the corresponding amount.

The owner company will provide the dog owner with an identification badge that must be displayed visibly at all times while the animal remains within the facilities.

This badge is personal and non-transferable. Loss of the badge entails payment of five euros (€5) for its replacement.

In case of breakage or deterioration, the damaged badge must be handed in for free replacement. Failure to comply with any of the rules contained in this article may result in the animal being expelled, access being denied or, in cases of very serious offence, the owner being expelled, thereby losing all rights as a camper.

Campsite Management reserves the right to report to the competent authorities any breach of the rules established regarding animal ownership. Additionally, at Nice Camps, stays with dogs are governed by the following coexistence rules: To stay with a dog, it is mandatory to have identification by microchip or tattoo, a valid veterinary card, and to wear at all times the identification badge provided by the campsite.

The dog must always be leashed in common areas and must wear a muzzle when legally required.

The animal may not be left alone on plots, in accommodation or inside vehicles. It is mandatory to collect droppings and to walk only in the enabled or signposted peripheral areas.

Dogs are not allowed in restaurants, pools or children’s playgrounds. Owners must avoid nuisance, noise or barking, especially during the rest period between 22:00 and 10:00. Dogs are only admitted on plots and in accommodation expressly authorised as pet-friendly.

Dogs are not admitted in glampings or tents, without any exception; it is the client’s responsibility to check that their reservation meets this condition. For safety and coexistence reasons, only dogs are admitted at the campsite and, in no case, will dogs considered potentially dangerous under the applicable legislation be admitted.

A mandatory cleaning supplement of fifteen euros (€15) will apply for stays of less than two (2) days and twenty-five euros (€25) for stays of two (2) days or more, as well as a deposit of one hundred and fifty euros (€150) per stay, which will be refunded after inspection of the accommodation, provided no damage has occurred.

Failure to comply with any of these rules may result in immediate expulsion from the campsite, without entitlement to any refund, by decision of Management, in order to ensure the safety, coexistence and wellbeing of other clients.

Check-in to the Accommodation Unit is set from the time established by the campsite for the first day of the stay. Guests must leave the Accommodation Unit they occupy before the latest time set for the last day of the stay. In the case of groups of twenty (20) or more persons, campsite Management may establish an earlier check-out time.

If users do not leave the Accommodation Units within the period corresponding to the check-out date, the owner company of the establishment may, where appropriate, request the assistance of law enforcement to proceed with eviction.

Use of the Accommodation Unit and associated services shall last for the duration previously agreed between the establishment owner and the user or their representative.

Any extension or reduction of the previously agreed period shall be subject to mutual agreement between the parties.

If the agreed accommodation period has ended, if the corresponding invoice has not been paid, or if the user has been evicted, the owner company may freely dispose of the Accommodation Unit.

It is mandatory to keep the accommodation or plot clean, tidy and in good condition throughout the stay.

On departure day, the accommodation must be returned tidy and properly clean, expressly including:

* Bathroom clean and organised, with WC, shower, washbasin and floor in perfect hygienic condition.

* Kitchen utensils, crockery and used cookware completely clean.

* Furniture placed in its original location.

* Waste placed in closed bags and disposed of in the containers and recycling points provided within the campsite.

If the accommodation is returned lacking cleanliness, in disorder, with a dirty bathroom or unwashed utensils, the campsite may apply a penalty of between €100 and €250, authorising the corresponding charge to the registered card.

Accommodation schedules:

Nice Camps – Lloret de Mar: check-in from 16:00 and check-out before 10:30.

Nice Camps – L’Estartit: check-in from 15:00 and check-out before 10:30.

Repeated non-compliance with the schedules may lead to the adoption of the measures provided for in these Rules and Regulations.

In accordance with Article 31 of Decree 159/2012, in cases where users abandon their belongings and/or in the event of expulsion from the establishment, the owner companies of the campsites managed under the Nice Camps brand are expressly authorised to remove from the Camping Unit the belongings found there, after preparing an inventory that must be signed by two witnesses.

Once a period of one (1) month has elapsed since such event was attempted to be reliably notified to the user or member at the address provided to the owner company, without the belongings having been collected, the corresponding owner company may freely dispose of them. In the same case, the owner company is also entitled to move the camping elements and shelters of users to a new location within the campsite and outside the camping area, without the need to guarantee special surveillance conditions for the removed items, provided such move does not increase the risk to other campsite users. Likewise, if there is no available space within the campsite to carry out such move, the owner company is expressly entitled to transfer the items to an external or third-party storage facility, with all costs arising from transport, storage and, where applicable, parking, borne exclusively by the user who abandoned such items.

Subsequent collection of abandoned belongings by their user owners may only be carried out after payment of the corresponding daily price in accordance with the current rates, as well as all costs incurred as a consequence of the storage and transfer performed. Likewise, during the campsite’s closing dates determined by the owner company, users are obliged to leave the Camping Unit completely empty, clear and unobstructed.

Otherwise, the owner company shall be expressly entitled to remove all items left therein, under the terms and conditions set out in this article.

The owner companies, as owners of tourist accommodation establishments, are expressly authorised to request the assistance of the police and/or judicial authorities in order to evict from the campsite those persons who breach these Internal Rules and Regulations and/or the usual rules of social coexistence, as well as those who attempt to access or remain on the premises for purposes other than the peaceful enjoyment of the services provided or the activity carried out.

Without prejudice to users’ right to lodge complaints by means of the Official Complaint Forms, which are available at the reception offices of the campsites managed by Nice Camps, Suggestion Boxes are also installed in those offices for the use of users and, where applicable, members insofar as they are users.

The owner companies shall only be obliged to respond to suggestions that are fully identified, duly signed and dated, and accompanied by a copy of the National Identity Document of the signatory or signatories.

In parallel with the submission and deposit of the suggestion in the Suggestion Box, provided it meets the identification, signature, date and accompanying copy of the National Identity Document requirements, campsite Management will provide the signatory or signatories with a stamped copy thereof, expressly stating the entry date.

Suggestions that meet the above requirements shall be subject to a mandatory written response by campsite Management to the signatory or signatories within a maximum period of sixty (60) days from receipt, unless there are force majeure reasons requiring an immediate response, in which case the response shall be issued within a maximum period of fifteen (15) days from submission.

The response shall be delivered personally to the signing user or member within the maximum periods indicated, against signature as proof of receipt, or sent to the address provided by the user or client in their suggestion communication.

Serious Offences, and therefore grounds for automatic expulsion from the campsite, with the duration set at the discretion of campsite Management and in accordance with the circumstances of each case, are the commission within the campsite facilities of any of the following acts: a) Mistreatment, deterioration or improper use of decorative elements, furniture, facilities, plants and other property existing in the campsite facilities for collective or common use. b) Failure to observe or comply with instructions given by campsite Management and other authorised staff regarding the use of facilities, as well as the rules contained in these Internal Rules and Regulations. c) Any conduct that violates the respect due to other clients and the rules of good coexistence, such as using music, televisions or other sound devices at excessive volume, as well as producing noise that may disturb other users. d) Occupying, on more than one occasion, parking spaces assigned to other vehicles, even when such spaces are momentarily empty, as well as repeatedly occupying empty plots or other spaces not intended for vehicle parking. e) Washing any vehicle or motorcycle outside the places expressly enabled by the campsite for that purpose. f) Planting, pruning or cutting shrubs or trees on the Camping Unit without first obtaining the express authorisation of campsite Management. g) Repeatedly depositing waste generated on the Camping Unit outside the selective containers enabled for the collection of cardboard, plastic, glass, batteries and organic matter within the campsite facilities. For these purposes, “repeatedly” shall mean failure to comply with this obligation on more than two (2) occasions. h) Selling, distributing or marketing, whether free of charge or for consideration, any type of product or service within the campsite premises. i) Failure to inform campsite Management of the existence of any case of feverish and/or contagious illness suffered by any person included on the Camping Unit. j) Consuming any type of drug or narcotic substance within the common public areas of the campsite facilities. k) Consuming alcoholic beverages within the common public areas of the campsite facilities by minors. l) Occupying access roads, streets or passageways by placing tables, chairs or other items that obstruct or hinder the normal circulation of vehicles or persons. m) Committing acts of vandalism or intentional damage to the facilities of the campsite managed by Nice Camps.

Very Serious Offences, and therefore grounds for automatic, immediate and definitive expulsion from the campsite, with forfeiture of amounts paid on account and without any right to claim, are the commission within the campsite facilities by any user of any of the following acts: a) Initiating and/or actively participating in any type of fight, brawl or physical altercation between campsite users. b) Committing, within the campsite facilities, any offence or crime defined in the Criminal Code that has been reported to the Mossos d’Esquadra and has resulted in a subsequent conviction by the Courts of Justice. c) Disrespect, threats, insults or any aggression, whether verbal or physical, directed against campsite Management, campsite staff or subcontracted companies providing services on the premises. d) Mere possession, carrying or holding of any type of weapon within the campsite, as well as its sale, transfer or marketing. e) Total or partial non-payment of the season fee or any service received from the owner company, as well as failure to comply with the stipulated and/or agreed payment schedule. f) Including in the Season Contract persons who, taken together, results in non-compliance with the requirements expressly set out in Rule 9 of these Internal Rules and Regulations. g) Bringing into or allowing the stay at the campsite of persons not belonging thereto without having carried out the corresponding check-in registration. h) Repeatedly committing acts that have led to the imposition of two (2) or more sanctions for Serious Offences, in accordance with these Internal Rules and Regulations. i) When, in the same Season Contract, two (2) or more of its members have been the subject of two (2) or more sanctions for Serious or Very Serious Offences, the automatic, immediate and definitive expulsion shall extend to all members of the Camping Unit, without entitlement to claim any amounts paid on account. j) Failure to comply with the duration dates of the Season Contracts and/or the periods of use thereof, set out in Rule 9 of these Internal Rules and Regulations. k) Marketing, selling, buying, distributing or exchanging any type of drug or narcotic substance within the campsite facilities.

Access to the facilities of the campsites managed by Nice Camps is strictly prohibited for any user who has an outstanding debt that is due and payable to either of the owner companies, unless there is an express prior written agreement with the Management of the corresponding campsite for its settlement.

Respect, rest and safety are essential conditions for staying at the campsites managed by Nice Camps.

Failure to comply with the following rules will result in the immediate imposition of economic penalties, without prejudice to the additional application of the sanctions set out in these Internal Regulations, including expulsion from the establishment where appropriate.

EXCESSIVE NOISE

Mandatory silence from 23:00 to 08:00 hours.

Penalty: €100 per accommodation.

USE OF THE SWIMMING POOL OUTSIDE ESTABLISHED HOURS

Penalty: €50 per person.

SMOKING IN BUNGALOWS OR INDOOR FACILITIES

Penalty: €100 per person.

INTRODUCING UNREGISTERED PERSONS INTO THE CAMPSITE

Penalty: €100 per accommodation.

NOT LEAVING THE ACCOMMODATION OR PITCH CLEAN UPON DEPARTURE

Penalty: €100 per accommodation.

DISPOSING OF WASTE OUTSIDE DESIGNATED CONTAINERS

Penalty: €100 per accommodation.

LACK OF RESPECT OR INAPPROPRIATE BEHAVIOUR

Penalty: between €100 and €200 per person, as assessed by Management.

AGGRESSION OR ATTEMPTED AGGRESSION

Penalty: €200 per person, without prejudice to other sanctions or legal actions.

DAMAGE TO FURNITURE OR FACILITIES

Penalty: between €100 and €2,000, depending on the assessment carried out by campsite Management, without prejudice to claims for damages.

BARBECUES OUTSIDE AUTHORIZED AREAS

Penalty: €100 per accommodation.

UNAUTHORIZED USE OF ELECTRICITY SERVICE ON PITCHES

If guests have not contracted the electricity service and its use is detected through campsite supervision and control, it will be charged accordingly.

Penalty: €5.90 per day of stay. This amount will be automatically deducted from the deposit.

RIGHT OF MANAGEMENT

Campsite Management reserves the right to cancel the stay and proceed with immediate eviction, without the right to a refund, in case of serious or repeated breaches of the rules set out in these Regulations or this Annex.

We appreciate the cooperation of all guests in maintaining a safe, respectful and harmonious environment.

The owner companies of the campsites managed under the Nice Camps brand are not responsible for theft, misappropriation or damage of any kind that users’ belongings and/or personal effects may suffer within the facilities. Likewise, they shall not be liable for damage caused by fires started by the campers themselves or by their installations, nor for damage arising from atmospheric causes or any other cause unrelated to the actions or responsibility of the owner companies. In Barcelona, on 24/02/2026 Updated in February 2026.